Microsoft Shows How AI Is Reshaping Customer Engagement Across Industries

Microsoft's Accelerating Frontier Transformation series says AI is helping organizations deliver more personalized engagement at scale and give staff time back for relationships.

Examples include Lifeline Australia using AI for service insight, Brisbane Catholic Education personalizing curriculum for students with Copilot, and Uniting NSW.ACT's Buddy platform cutting some frontline tasks from 10 to 15 minutes to one to two.