This is such a great mentality. The best teams build systems that make the right thing easy and the wrong thing hard. The best cultures treat every incident as a systems design question, not a blame assignment
Ahmad Al-Dahle says incidents should drive systems design, not blame
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Ahmad Al-Dahle argues that the best teams build systems that make right actions easy and wrong ones hard. He says strong cultures treat every incident as a systems design question rather than a matter of assigning blame. The quoted post by @bcherny attributes a recent mistake to a manual deploy step that should have been automated, and the team has since improved that automation.
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@Ahmad_Al_Dahle
Mistakes happen. As a team, the important thing is to recognize it’s never an individuals’s fault — it’s the process, the culture, or the infra. In this case, there was a manual deploy step that should have been better automated. Our team has made a few improvements to the automation for next time, a couple more on the way.View quoted post on X
Source: Ahmad Al-Dahle · x.comPublished · added here