Snyk's Assist, a customer support agent built on LangChain and LangGraph with observability in LangSmith, has handled over 60,000 queries for more than 500 customer accounts. Over 85% of sessions are resolved without a support ticket, and more than 250 cases were automatically detected and escalated to the right team.
✅ 60k queries handled
✅ 500+ customer accounts
✅ 85%+ of sessions resolved without a support ticket
✅ 250+ cases auto-detected + escalated to the right team
@SnykSec Assist. Built on LangChain + LangGraph. Observability in LangSmith.
Full story: https://www.langchain.com/blog/how-snyk-turned-an-internal-support-agent-into-a-customer-feature
Source: LangChain · x.comPublished
