Cursor's support team says a scrappy version built about 1.5 years ago to handle heavy volume taught them to crawl, walk, then run, and to identify flywheels for continuous improvement.
The background post notes the company rebuilt customer support around Grok Bot to handle operations without adding headcount, with the bot responding to customers, resolving tickets, and managing the queue autonomously.
i remember when we built the first scrappy version of this ~1.5 years ago just to handle insane volume
what we learned then is still true: crawl, walk, run. identify flywheels for continuous improvements. keep it running (applicable to a lot of things)
great job team!
We rebuilt customer support around Grok Bot to scale our operations without adding headcount. It works autonomously to respond to customers, resolve tickets, and manage the queue. https://x.ai/news/grok-bot-customer-supportView quoted post on X
Source: eric zakariasson · x.comPublished · added here
