Snyk Assist: How Snyk Turned an Internal Support Agent into a Customer Feature

Snyk moved its internal support agent, Snyk Assist, into the core Snyk product in September 2026, giving every paying customer access.

Built on LangChain and LangGraph with observability in LangSmith, the agent answers questions in plain language and can open support cases or log feature requests.

It runs as a single agent behind Slack, web and API surfaces, with tools attached per user permissions.