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Ethan Mollick cites 1990s copier technician ethnography on AI job replacement

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Ethan Mollick points to a 1990s ethnography of copier repair technicians to argue that real work is complicated, improvised, and poorly documented. He notes that technology nonetheless largely eliminated that job eventually.

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Ethan Mollick
@emollick

When people talk about AI easily replacing workers, I think about this ethnography of copier repair technicians in the 1990s.

You see how work is complicated and improvised by workers and informal and badly documented.

(But eventually technology did largely eliminate this job)

Source: Ethan Mollick · x.comPublished · added here

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